1. INTRODUCTION

The domain name www.exclusivelinesindia.com and/or any related website, mobile site, social media page, communication channel, or digital platform operated by Exclusive Lines India is owned by Exclusive Lines India.

This Privacy Policy explains how Exclusive Lines India ("we", "us", or "our") collects, uses, stores, and protects the personal information of customers, website visitors, and users. By using our website, visiting our store, contacting us, making an inquiry, purchasing a product, or using our services, you agree to the terms of this Privacy Policy.

We may update this Privacy Policy from time to time. Continued use of our website or services after any update will mean that you accept the revised Policy.

2. INFORMATION WE COLLECT

We may collect personal information when you interact with us through our website, store, phone, email, WhatsApp, social media, or any other communication channel.

The information we may collect includes:

• Name
• Email address
• Phone number
• Billing and shipping address
• Product preferences
• Purchase details
• Watch service or repair details
• Payment-related information
• Communication records
• Website usage, device information, IP address, and cookies

For watch servicing or repair, we may also collect details such as watch brand, model, serial number, photographs, service history, warranty details, and condition of the watch.

Our website and services are intended for users above 18 years of age. We do not knowingly collect personal information from minors.

3. PURPOSE OF COLLECTING INFORMATION

We may use your information to:

• Respond to enquiries
• Process purchases, orders, and payments
• Arrange delivery and billing
• Provide watch servicing, repair, and after-sales support
• Share product availability, pricing, and service updates
• Improve our website, services, and customer experience
• Send promotional offers, new collection updates, and event communication
• Maintain internal records
• Prevent fraud or misuse
• Comply with legal, regulatory, tax, or accounting requirements

You may opt out of promotional communication at any time.

4. SHARING OF PERSONAL INFORMATION

We do not sell or rent your personal information.

We may share your information only when necessary with:

• Our employees and authorised representatives
• Delivery and logistics partners
• Payment service providers
• Website, hosting, IT, analytics, and marketing service providers
• Watch servicing or repair partners, where required
• Professional advisors, auditors, or consultants
• Government authorities or law enforcement agencies, where required by law

Any third party receiving such information is expected to use it only for the required purpose and in accordance with applicable laws.

5. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to improve user experience, understand website traffic, remember preferences, and measure marketing performance.

You can disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

6. DATA RETENTION

We retain your personal information only for as long as necessary for the purpose it was collected, including order processing, customer support, service records, legal compliance, accounting, and business records.

When the information is no longer required, we may securely delete, archive, or anonymise it.

7. SECURITY

We take reasonable measures to protect your personal information from unauthorised access, misuse, loss, disclosure, or alteration.

However, no digital system or internet transmission is completely secure. Exclusive Lines India will not be liable for any loss caused by unauthorised access or misuse by third parties beyond our reasonable control.

8. MARKETING COMMUNICATION AND OPT-OUT

We may use your contact information to send you updates about products, services, offers, events, new collections, watch servicing, and other promotional communication.

You can opt out of receiving promotional or marketing communication at any time by:

• Replying with an opt-out request on WhatsApp
• Contacting us directly at the details provided below
• Updating your preferences, where such option is available

Even after opting out of marketing communication, we may still contact you for transactional, service-related, legal, or administrative purposes.

9. WITHDRAWAL OF CONSENT

You may withdraw your consent for the use of your personal information by contacting us.

Please note that withdrawal of consent may affect our ability to provide certain services, process orders, respond to enquiries, or complete service requests.

10. THIRD-PARTY LINKS

Our website or social media pages may contain links to third-party websites, platforms, payment gateways, or services. We are not responsible for the privacy practices, content, or security of such third-party websites.

You are advised to review the privacy policies of such third-party platforms before providing any information to them.